Shipping, Return and Refund Policy

Shipping Policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15-21 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. EVTRON TECH PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15-21 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration.

Minimum Delivery time : 15 Days

Maximum Delivery time : 21 Days

For any issues in utilizing our services you may contact our helpdesk on +91 89397 71585 or [email protected]

Charging Service

User Registration

The person who is using the service should be registered to the system as a user/ customer. For registering as a user/ customer the person who uses the service should download the EVtron application from the Play store or Apple store and register themselves as user/ customer by providing personal information such as phone number, email & name. The user can use either their phone number & email for registering purpose. Additional personal information might be required after registration subject to services requested by the user/ customer.

Connection to the service

The user can access the charging points with the help of EVtron App.

Charging Session

The charging session starts from the time when the user starts the session through app & the session is considered ended when the timer runs out for the session. Also, the session is considered ended if the user/ customer terminates the session manually from the App It is the customer’s responsibility to make sure the charging begins & completes correctly.

Procedure for requesting Refund

In case where the user/ customer needs a refund, it can be raised through sending an email to [email protected] with the reason for refund of fee. Refunds will be processed only for requests submitted within 72 hours of the booking. Refund requests raised after 72 hours of the booking date shall not be eligible for refunds. The approval/ settlement of the refund requests can take up to 5 to 7 business days.

Eligibility Criteria for Refunds

The device is unable to provide output even when there is power supply.

The device is inaccessible due to any software/ firmware related issue from the EVtron team.

The device stopped abruptly due to some technical issues. Here, in cases where there are Energy consumption values, partial refund can be done based on the usage.

In cases where the payment was successful & the user was unable to go to the booking page, the transaction id shall be collected from the user & cross verify the same with the concerned team internally. If found eligible, refund shall be processed for the user.

For any other cases, in cases where the payment has failed, refunds shall not be considered as the user will be refunded automatically within 7 business days by the payment gateway itself.

Any failure/ error happening during the transaction time can be from both parties (EVtron Team & the Payment Gateway). In these cases, transaction id shall be collected from the user & cross verify the same with the concerned team internally. If found eligible, refund shall be processed for the user.

We are not selling any product other than services

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]

By phone number: +91 89397 71585